jya77's Privacy Policy

jya77 is a trusted online gaming platform offering slot games, live casino, and sports betting services for users in Bangladesh. We believe that our users' privacy is a fundamental right. This Privacy Policy explains how jya77 collects, stores, uses, and where necessary shares your personal information with third parties.

This policy applies to all services, websites, and mobile applications on the jya77 platform. By using our services, you are considered to have agreed to the terms of this Privacy Policy. Please read this document carefully in full. If you have any questions, contact our support team.

When you create an account and use our services on jya77, we may collect the following types of information:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification — our platform is for users aged 21 and above only)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (for KYC verification)

2.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Transaction history — deposit and withdrawal dates, amounts, and methods
• Deposit amounts and bonus usage records

2.3 Technical & Behavioral Information

• IP address, browser type and version
• Device type, operating system, and screen resolution
• Site visit times, page visit data, and click patterns
• Gameplay data — which games were played, how long they were played, and bet amounts
• Cookie and session data

2.4 Communication Information

• Records of chat or email conversations with customer support
• Details of complaints or requests
• Feedback or opinions submitted by the user

jya77 uses your information for the following purposes:

3.1 Account Management & Verification

We use your registration information to manage your account properly, ensure login security, and verify your age and identity. This ensures that only eligible individuals can use jya77's services.

3.2 Financial Transaction Processing

Financial information is used to process deposit and withdrawal requests via bKash, Nagad, Rocket, and Upay, and to keep a record of transaction history. Your data is also used to enforce the minimum deposit of ৳200 and minimum withdrawal of ৳800.

3.3 Platform Improvement & User Experience

By analysing behavioural data, we understand which parts of the platform are used most and make improvements accordingly. This helps provide you with a smoother and more enjoyable gaming experience.

3.4 Security & Fraud Prevention

We monitor technical data and transaction patterns to detect suspicious activity, prevent unauthorised access to accounts, and guard against money laundering.

3.5 Communication & Support

We may use your email or mobile number to respond to support requests, send important account-related notifications, and confirm transactions when needed.

3.6 Bonuses & Promotional Activities

Account data is used to correctly apply promotional offers including the 150% welcome bonus, and to determine VIP program benefits (Bronze, Silver, Gold).

jya77 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help our platform recognise you and remember your preferences.

4.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure the core functionality of the platform.
• Functional Cookies: These remember your language preference, display settings, and game preferences.
• Analytics Cookies: Used to review site usage patterns, which helps us improve our services.
• Security Cookies: These assist with fraud detection and account protection.

4.2 Cookie Controls

You can accept or decline cookies by changing your browser settings. However, disabling essential cookies may prevent some platform features from working properly.

jya77 does not sell your personal information. Data may be shared with third parties only in the following limited circumstances and under strict confidentiality agreements:

5.1 Payment Service Providers

The necessary financial information is shared with bKash, Nagad, Rocket, and Upay to process transactions. These organisations follow their own privacy policies.

5.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, and Ezugi may receive minimal gameplay-related data that is necessary for the proper operation of their games.

5.3 Legal Requirements

In the event of a court order, legal obligation, or government authority request, we may be required to provide necessary information through lawful means.

5.4 Technical Service Providers

Organisations providing server hosting, data analytics, and cybersecurity services may access limited data under strict confidentiality agreements. They are not permitted to use this data for their own purposes.

jya77 has implemented industry-standard technical and administrative measures to protect your data:

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted, so no one can intercept it in transit.
• Password Hashing: Your password is not stored directly — it is protected using a strong hashing algorithm.
• Access Controls: Only authorised staff can access personal information on a need-to-know basis, and every access is logged.
• Regular Security Audits: Our systems undergo regular security audits to identify and address vulnerabilities.
• Data Backups: Your data is kept in secure backups so it is not lost in the event of a technical issue.
• Two-Factor Authentication (2FA): Two-factor verification is available as an additional security layer for your account.

While we strive to ensure the highest level of security, no digital system is 100% secure. We therefore encourage you to use a strong password and never share your account details with anyone.

jya77 retains your data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required to meet legal obligations:

7.1 Active Accounts

While your account is active, we retain all your account data, transaction history, and gameplay records. This allows us to provide you with the full service and lets you review your account history at any time.

7.2 After Account Closure

Even after an account is closed, financial transaction records, KYC documents, and support communication history may be retained for a specified period based on legal and regulatory requirements.

7.3 Marketing Communications

If you opt out of receiving promotional messages, your contact information will no longer be used for that purpose. However, essential account-related communications will continue.

As a jya77 user, you have the following rights regarding your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you can request a correction.
• Right to Erasure: In certain circumstances you can request that your personal data be deleted, though this may be limited where legal obligations apply.
• Right to Data Portability: You can request a copy of your account data.
• Right to Object to Processing: You can object to your data being used for marketing purposes.
• Right to Withdraw Consent: You can withdraw consent for optional data processing at any time.

To exercise these rights, please contact our support team. We will process your request as quickly as possible.

jya77's services are strictly for users aged 21 and above. We do not intentionally collect personal information from minors.

Age is verified during the registration process. If we become aware that a person under the age of 21 has created an account on our platform, that account will be closed immediately and the associated data will be deleted.

jya77 reserves the right to update this Privacy Policy from time to time. Changes may occur due to service improvements, technological developments, or legal obligations.

For any significant changes, we will notify you in the following ways:

• By displaying a clear notice on the website
• By sending a message to your registered email address
• By showing a notification when you log in to the platform

If you continue using the platform after a revised policy is published, you will be considered to have agreed to the new policy. If you do not agree to the changes, you may request to close your account.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. jya77's support team is ready to assist you in both Bengali and English.